Malaysian firms turn to alternative channels during Microsoft outage
Email disruptions affected several sectors, but daily operations were largely unaffected, according to The Edge Malaysia.
Some Malaysian companies switched communications channels during a global Microsoft 365 outage, with email services disrupted but daily operations largely unaffected, according to The Edge Malaysia. Affected businesses included government-linked companies and firms in banking, plantations, and oil and gas.
A company spokesperson told The Edge Malaysia that the business used WhatsApp and alternative email services to work around the disruption to communications.
The global outage affected Microsoft's cloud applications, including Outlook for email, Teams for teleconferencing and the Copilot artificial intelligence assistant. It was the second disruption involving Microsoft's services this year.
Microsoft said a capacity problem caused the outage: several servers became unavailable unexpectedly, increasing the load carried by infrastructure that remained in service.
The company said it was not aware of a cyberattack linked to the disruption. Microsoft was working to restore services but had given no timeframe for recovery.
